ALERT

In Observance of U.S. Holiday, Memorial Day, Agilent Cross Lab/ iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday May 25th, 2020. We will resume regular U.S. support hours on Tuesday May 26th, 2020. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/ email subject or press "1", when prompted, to escalate a call on the iLab Support phone and we will prioritize those requests first.

ALERT

Due to the COVID-19 pandemic, nearly all Stanford scientific core facilities using the iLab system have ceased lab operations.  Exceptions are the TKTC, which is offering mouse sperm and embryo cryopreservation services and the Fly Facility, which continues to make Drosophila food.  Online services, such as the Genetics Bioinformatics Service Center and new on-line data analysis options at SCi3, continue to be available.  The staffs of all of the core facilities remain available (on-line, not in-person) for discussions including experiment planning, data analysis, and manuscript preparation.

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